When you place your order you will receive an order confirmation email. When your order has shipped you will receive an email including tracking information.

If you need to change the delivery address for your order, contact us as soon as possible at care@shopsaintefoy.com. Please note that the delivery address cannot be amended if your order has already shipped.

We do not currently ship to PO boxes.

We do not ship internationally at this time but make sure to sign up for our newsletter where we keep our customers updated on any changes in the world of Sainte-Foy.

All 18k Gold Vermeil or sterling silver jewelry, except earrings due to hygienic concerns, are eligible to be returned for store credit or a full refund, less the cost of the provided return label, within 30 days of purchase. Pieces must be unused, in the same condition you received them and sent back in original packaging. You can initiate your return here and the refund will be processed after we receive the product back and inspect it. Solid 18k gold orders are custom made and are not eligible for returns. We do not currently offer exchanges.

We kindly ask that you double check all possible delivery points at your delivery destination before inquiring. If your parcel is lost or stolen, please contact us immediately at care@shopsaintefoy.com so that we can file a claim with our insurance provider. Requests sent to us past 30 days from the date your order shipped will not be filed.